Job Details

Technical Coordinator

Division: Homeland Security/E.M.A./911
Contact Name: Chelsea Markert
Contact Email:
Contact Phone: 740-670-5150
Contact Fax: 740-670-5138
Date Posted: 4/6/2021
Application Form: Click Here
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Position Description:


  • Demonstrates regular and predictable attendance.
  • Promotes and maintains positive and effective working relationships and promotes good public relationships as a representative of Licking County Government.
  • Responsible for the creation, documentation, verification, testing and maintenance of the 911 network database, including all mapping and fire/EMS department entries; ensures that all 911and MCP computer and radio equipment are functioning properly.
  • Recommends and assists in the training of 911 employees as ensure compliance with ProQA certification and/or center accreditation. Advises management as necessary.
  • Acts as EOC liaison in the absence of both the Deputy Director and Director
  • Maintains EOC hardware and radio systems as required
  • Ensures quality and assurance requirements are met by conducting studies to determine cause, effect and corrective measures to achieve desirable standards. Keeps 911 Coordinator and/or Deputy Director informed of current developments or any potential issues or concerns.
  • Provides support and addresses routine technical inquiries from 911 employees on 911 hardware and operating systems. Advises and refers high-level inquires to 911 Coordinator and Deputy/or Director.
  • Coordinates 911 Center accreditation process; assist with update of policies and forms as required by the accreditation agency. Assists in Ppreparesation of annual re-accreditation reports, assist in on-site audit, identifies deficiencies in compliance to standards and advises Deputy Director 911 Coordinator and/or Director of corrective action required. Follows up to report corrective actions completed for deficiencies determined during audit process.
  • Prepares reports; researches grants and assists Deputy Director and 911 Coordinator with grant filings and reports. Serves as legal custodian of 911 records. Acts as department designee for public records request.
  • May Responsible for Computer Aided Dispatch systems (CAD). Develops manual for CAD run cards and instructs on the usage, updates as necessary.
  • Aacts as the liaison between the 911 Center and County/City Fire, EMA and related personnel on technical issues within the center.
  • Maintains knowledge of other systems to ensure compatibility between assigned systems and other infrastructure.
  • Develops and mMaintains reference/procedure training manuals for 911 Center.
  • Provides Back-up to Database Technician and 911 Dispatchers as necessary.  
  • May be required to respond outside of regularly scheduled hours as needed.
  • May be assigned EMA responsibilities as necessary.
  • Meets all job safety requirements and all applicable PERRP safety standards that pertain to the essential functions of the position and all agency safety procedures.
  • Remains informed of current developments and procedures pertinent to duties; may be required to attend seminars/training.
Brief Description:


Manages and oversees technical operations of the 911 Center 911 Center, EMA and Safety Services including all hardware for systemsdispatch consoles, phone and radios and associated infrastructureand the Mobile CP (MCP). Ensures County is in compliance with all federal, state and local laws pertaining to Homeland Security/EM/911 Services. Identifies areas of improvement and recommends changes to Deputy Director911 Coordinator and/or EMA Director.

Job Prerequisites:

Minimum Qualifications:

Associate’s Degree from a two-year college or technical school; and three (3) to five (5) years related experience and/or training; a minimum of two (2) years supervisory experience; or equivalent combination of education and experience.

Additional Qualifications (Agency/Dept. Qualifications):

Must possess: Experience with computers and associated systems including proficiency in Microsoft Word, Excel and other related software. Experience troubleshooting systems in a stressful environment. Experience with phone and radio systems including Computer Aided Dispatch systems*, Phase 1 & Phase 2 Wireless process*, consoles and tone boards and paging systems* (must acquire after hire and obtained prior to the end of the probationary period). Effective written and oral communication skills. Contributes to building a positive team environment and applies conflict resolutions skills as necessary. Excellent interpersonal and multi-tasking skills. Ability to manage fast pace, potentially stressful environment. Ability to obtain and maintain certifications listed: Law Enforcement Automated Data System (LEADS) Certified (must acquire within 30 days of hire), FEMA IS 100, 200, 300, 400, 700 & 800 and FEMA ICS courses as assigned by the agency (must be acquired after hire and within six (6) months of employment).

Application Procedure:

Application Procedures:Submit completed application, resume and cover letter to the Licking County Human Resources Department, 20 South Second Street, 3rd Floor, Newark, Ohio 43055. Applications can be obtained in person in the Human Resources Department between 8:00 a.m. and 4:30 p.m. daily or printed from the web site at Successful candidates will be subject to Licking County’s pre-employment drug screen.


Salary:           $46,000 - $55,000

About UFA:

Licking County is an Equal Opportunity Employer.

Job Type: Full Time
Pay Type: Salary