Job Details

Case Manager

Division: Child Support Enforcement Agency
Contact Name: Chelsea Markert
Contact Email:
Contact Phone: (740) 670-5150
Contact Fax: 740-670-5152
Date Posted: 1/11/2021
Application Form: Click Here
Position Location: 65 E. Main St. Newark, OH 43055
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Position Description:

To manage child support cases in accordance with federal, state and local laws and procedures.

Manages child support cases in accordance with federal, state and local laws and procedures (e.g. reviews child support cases; recommends changes to track child support cases to ensure compliance; conducts investigations to locate absent parents; establishes paternity; and enforces child support orders).

Maintains case tracking enforcement system to comply with agency, state and federal mandates on time frames; provides narratives of case activities; responds to lump sum notifications; assists in the Financial Institution Data Match (FIDM) review per caseload.; investigates order status (e.g. termination, continuation, modification) and complies with all relevant State and Federal timeframes for case specific activities;investigates activities of participants regarding location, employment information, seek work order, default activity, emancipation, impounds, etc utilizing SETS and CRIS-E; determines appropriate enforcement technique (license suspension, liens, etc.) to bring cases into compliance; processes reviews and adjustments in accordance with State and Federal mandated time frames; completes investigation activities as necessary for verification of information required on guideline application of cases.

Processes appropriate documentation for child support cases; generates letters, forms, and notices from a variety of systems, gathers additional information as needed and revises case information; gathers, records, and reports case activities as necessary to develop required reports.

Testifies in court if necessary; attends court hearings and offers testimony as needed and provides documentation of case record and arrearage owed; prepares and refers cases requiring legal action to Legal Division and County Prosecutors Office and monitors status of cases; communicates with appropriate parties regarding case status.

Keeps abreast of changes in child support program; laws, policies and procedures. 

Brief Description:

To manage child support cases in accordance with federal, state and local laws and procedures. Responsible for enforcement of the child support order including ability to suspend driver’s / professional license and refer for legal action. Responsible for testifying in court regarding the child support case as the keeper of the record.

Job Prerequisites:

Minimum Qualifications:

-          High school graduate or GED, and 1 year experience in a related field


Additional Qualifications (Agency/Dept. Qualifications):

-          Excellent customer service, organizational skills, analytical skills, communication skills, attention to detail, experience with computers systems, and the ability to multi-task

Application Procedure:

Employees within the department wishing to apply for the posted vacancy shall submit a letter of interest.  A letter of interest shall include a resume and a cover letter indicating qualifications in detail.  All other applicants must submit a completed application, resume and cover letter.  Please submit to the Human Resources Department, 20 South Second Street, 3rd. Floor, Newark, Ohio 43055 between 8:00 a.m. and 4:30 p.m. daily.  Applications can be obtained in person in the Human Resources Department or printed from the website at  Licking County is an Equal Opportunity Employer.


Salary: $16.64 / hour (per union contract)

Job Type: Full Time
Pay Type: Hourly