Job Details

Duties:      

• Demonstrates regular and predictable attendance.
• Promotes and maintains positive and effective working relationships and promotes good public relationships as a representative of Licking County Government.
• Assigns work and evaluates employee performance; receives and resolves employee issues according to established guidelines; approves timesheets and leave requests; schedules shifts and ensures coverage for call offs; recommends and/or issues corrective action as necessary. Participates in interviewing and makes recommendations for hiring of employees in conjunction with the 911 Coordinator and EMA Director. Actively involved in employee and/or labor relations and contract negotiations.
• Ensures that the 911 Coordinator is in compliance with state and federal rules for PSAP operations.
• Point of contact for employees call-offs for the specific shift that is being supervised. Coordinates filling shifts and ensures it is filled.
• Develops and manages the 911 Center budgets. Monitors Expenditures.
• Recommends contracts and agreements to the EMA Director in relation to the 911 Center.
• Oversees, maintains and updates a variety of dispatch records as required; Ensures current licensures for the department are in compliance with Federal Communications Commission (FCC) regulations.

• Develops short- and long-term plans and strategies for Enhanced 911 and communications.Promote awareness among the citizens of the district as to the use of the 911 emergency telephone system. Coordinates with all law enforcement, fire and medical agencies in all matters pertaining to the 911emergency telephone system, and provides periodic informational updates to all local jurisdictions and local agencies.

• Oversees, monitors and maintains a variety of dispatch equipment including computer-aided dispatch (CAD) system, automated telephone system, and radio system; works with other County/City staff and outside agencies to ensure systems are working properly. Monitors new developments within the communications industry and recommends updates to the system as enhancements are developed.
• Researches, investigates and resolves inquiries, concerns and complaints sensitive in nature.
• Assesses needs and makes recommendations for training to Shift Supervisor/Training and QA and assists in the development of training.
• Acts as the liaison between the 911 Center and County/City Fire, EMA and related personnel on technical issues.
• Researches, investigates and resolves inquiries, concerns and complaints. Keeps 911 Coordinator advised as necessary.
• Acts as departmental designee for Public Record Requests.
• In emergency situations may back up 911 dispatchers. May be assigned EMA duties during planned or unplanned events.
• Meets all job safety requirements and all applicable PERRP safety standards that pertain to the essential functions of the position and all agency safety procedures.
• Remains informed of current developments and procedures pertinent to duties; may be required to attend seminars/training.

Manages and oversees the day to day operations of the Licking County Regional Communications Center (LCRCC)/911 Center. Ensures the County is in compliance with all federal, state, and local laws pertaining to the LCRCC. Identifies areas of improvement and implements changes to be in compliance with federal, state and local laws.

Minimum Qualifications:

Bachelor’s Degree from a four-year college or university; and three (3) to five (5) years related experience and/or training; a minimum of two (2) years supervisory experience; or equivalent combination of education and experience.

Additional Qualifications (Agency/Dept. Qualifications):

Management experience in a dynamic environment.

Prior Dispatch experience preferred.

Leadership.

Proficiency in Microsoft Word, Excel and other related software.

Computer Aided Dispatch Systems*

Consoles and tone boards and paging systems*

Minor computer programming is essential.

Effective written and oral communication skills.

Contributes to building a positive team environment and applies conflict resolution skills as necessary.

Possesses excellent interpersonal and multi-tasking skills.

Ability to manage a fast pace, potentially stressful environment.

Ability to be covered under the county fleet vehicle liability insurance policy.

Ability to obtain and maintain certifications listed below.

CERTIFICATES, LICENSES, REGISTRATIONS

Law Enforcement Automated Data System (LEADS) Certified (must acquire within 30 days of hire)

CPR, EMD, EPD & EFD Certification*

FEMA IS100, 200, 300, 400, 700 & 800**

FEMA Professional Development Series & Advanced Professional Development Series (APS)***

Emergency Numbers Professional (preferred)

PRO-QA

Valid Ohio Driver’s License

*may be acquired after hire and within six (6) months of employment

**may be acquired after hire and within one (1) year of employment

***may be acquired after hire and within two (2) years of employment

Submit completed application, resume and cover letter to the Licking County Human Resources Department, 20 South Second Street, 3^rd Floor, Newark, Ohio 43055. Applications can be obtained in person in the Human Resources Department between 8:00 a.m. and 4:30 p.m. daily or printed from the web site at www.lickingcounty.gov. Applications can be submitted directly online or e-mailed to [email protected] or faxed to 740-670-5138.

Salary:           $80K (starting) - $98K

Licking County is an Equal Opportunity Employer.