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FAQ

Now that I have a Child Support order, what am I required to do?
This is your court-ordered child support order and you must be an active participant in keeping your case current and up to date. It is your responsibility to keep the CSEA informed regarding your personal information including change of address, change of employment, and any other relevant information regarding your case.

Deductions have not begun from my employment source (wage withholding). Should I make a payment and how do I do it?
It is your responsibility to make sure that your court-ordered child support obligation is paid in full each month. You must make a payment to either the child support enforcement agency in person or mail a payment to Ohio Child Support Payment Central. DO NOT MAKE A PAYMENT TO THE OTHER PARTY DIRECTLY AS THE CSEA CANNOT GIVE YOU CREDIT FOR THE PAYMENT. Direct Payments are considered a gift and will not count toward the current obligation.

How can I receive my child support payments?
The CSEA offers payment options including direct deposit into a checking or savings account and paper checks or loaded onto a secure smiOne prepaid Visa card.

What if I cannot make the entire payment for my child support?
Whatever the reason that your court-ordered support amount cannot be paid in full (late, short, loss of employment, change in financial circumstances, etc), you will need to contact the CSEA at 740 670.5998 immediately. You will be connected to your Case Manager on how to proceed forward.

My paperwork needs to be notarized and I don’t know where to get that done?
The CSEA has several notaries available free of charge for any documents that you need to file on behalf of your child support case. Please be sure to bring a picture ID.

Who do I contact regarding questions about my support order?
Please call 670.5998 or 1.800 513.1128 and the operator will connect you to your Case Manager. You can also visit us in person at 65 E. Main Street, Newark, OH, 43055. No appointment is necessary.

I have received letters in the mail from the Child Support Agency and do not understand what is being said? Please call 670.5998 or 1.800 513.1128 and the operator will connect you to your Case Manager. You can also visit us in person at 65 E. Main Street, Newark, OH, 43055. No appointment is necessary. They will be able to share current information regarding your child support case.

I do not agree with what I have been told regarding how much I owe on my child support
case. How can I find that out?
Please call 670.5998 or 1.800 513.1128 and the operator will connect you to your Case Manager. You can also visit us in person at 65 E. Main Street, Newark, OH, 43055. No appointment is necessary.

What if I want to have other people make inquires on my behalf if I am not able to personally inquire or be there for a hearing, etc?
The CSEA can provide you with a form to designate an authorized representative for you. You can either call or pick one up in person. The authorized representative can make inquiries on your behalf and assist you in understanding your child support case. The maximum duration for an authorized representative is one year from the date of the CSEA receiving your document. The authorized representative form can be renewed annually. ( Click Here to Download/Print Form )

Are there areas where the CSEA cannot help me?

  • The CSEA cannot address issues of custody or visitation
  • Offer or provide legal advice
  • Represent either party (obligee or obligor) in a court hearing
  • Provide copies of journal entries form Domestic or Juvenile Court
  • Give “credit” for payments that were paid outside of the CSEA as those are considered gifts
  • Discuss a case with a third party without receiving prior approval
  • Establishing spousal support


How often can I expect my child support payments?
The CSEA is unable to guarantee the frequency of payments. If the party who makes the payments has a wage withholding order in place (automatic deductions from the paycheck) the frequency of payments will depend on the obligor’s pay periods. If payments are made in a voluntary capacity (in person, Ohio Child Support Payment Central, etc.) the frequency will depend upon the frequency of payments.

There is a past due amount of child support regarding my case. How can I pay off the amount so I am current in my support?
Additional funds can be paid toward your child support case on a voluntary basis. Other additional enforcement techniques can be applied such as a default notice, state and federal tax intercept, and garnishment of checking, savings, and investment accounts.

My circumstances have changed since my child support order was established. How can I have my order reviewed?
The CSEA can assist in the modification and review process. You can request an application and if your request meets the qualifying factors, a thorough review will be conducted. The CSEA cannot guarantee the outcome of the request and therefore, it is important to provide all necessary documentation that supports the change in the financial circumstances and or request for a modification. If there is no accompanying data that supports the need (request), your Request may be denied due to lack of information. (See Review and Adjustment)

My child is now living with me and I am still paying support. What can I do?
A change in physical custody does not affect your child support order. You must have a legal change of custody filed with the court for an order to change or terminate an existing support order. The CSEA cannot assist in custody issues.

Why do I have two different child support amount—one with a cash medical order and one without?
The CSEA has several notaries available free of charge for any documents that you need to file on behalf of your child support case.

Can I sign away my rights to my child?
Once a parent has been established as the biological parent, only a court action can alleviate a parent of their responsibility to provide for that child.

How do I file a motion and or complaint against the other party who is not following the court order (i.e. visitation/Rule 19, extraordinary medical expenses?
The Licking County Domestic Relations Court has various forms for individuals who desire to represent themselves or want to become more educated on court procedures and forms. Visit https://lickingcounty.gov/depts/probate/default.htm for more information.

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