Licking County Regional Communications Center

Licking County Regional Communications Center logo

Contact Us

Staff

  • Andrew Batstra - 911 Director
  • Michael Miller - 911 Deputy Director
  • Rob Terrill - 911 Coordinator
  • Todd Swinehart - 911 Shift Supervisor
  • Brandon Rodgers - 911 Shift Supervisor

783 Irving Wick Dr. W
Heath, Ohio 43056

Non-Emergency: (740) 345-2345

If you have an emergency, call 911

Resources

Mission Statement

To make an effective difference in the community by providing high-quality, professional and effective communications, and to ensure first responder safety, while striving to save lives and protect property. Through cooperation, continued education and our commitment to excellence, we are the vital link to emergency services.

Operations

The Licking County Regional Communications Center (LCRCC) serves as the sole Public Safety Answering Point (PSAP) for all of Licking County, Ohio. From the initial 911 call to the coordination of emergency response, LCRCC is the central hub for public safety communications across the county.

Service Area & Coverage

Licking County encompasses 682.4 square miles, making it the third-largest county in Ohio by land area. LCRCC provides dispatch services across this entire region and extends coverage beyond county lines through contracted services.

  • Primary coverage: All of Licking County

  • Additional service areas include:

    • Plain Township (City of New Albany), Franklin County
    • Miller Township, Knox County
    • Morgan Township, Knox County
    • Thorn Township (Village of Thornville), Perry County
  • Total population served: Approximately 212,000 residents

Fire & EMS Dispatch Operations

LCRCC is responsible for dispatching all fire and EMS services within the county.

  • Departments range from:
  • 34 fire stations across 20 departments
    • Large career agencies handling 10,000+ calls annually
    • Smaller volunteer departments handling fewer than 500 calls annually

This diversity requires flexible, scalable dispatch operations tailored to each agency's needs.

Law Enforcement Dispatch

While LCRCC directly employs fire/EMS/911 dispatchers, the facility also houses dispatch operations for law enforcement:

  • ~20 LCRCC dispatchers (fire/EMS/911)
  • ~20 Sheriff's Office dispatchers (law enforcement)
  • Law enforcement dispatch supports most agencies in Licking County

Call Processing & Dispatcher Training

All LCRCC dispatchers are certified in Priority Dispatch protocols, including:

  • Emergency Medical Dispatch (EMD)
  • Emergency Fire Dispatch (EFD)
  • Emergency Police Dispatch (EPD)

Using structured, protocol-based questioning, dispatchers are trained to quickly gather critical information, ensure consistent call interrogation, and deliver data-driven pre-arrival instructions.

This system allows dispatchers to:

  • Provide life-saving instructions before responders arrive
  • Deliver consistent and accurate information to field units
  • Guide callers through emergencies—sometimes enabling them to act as the first responder when immediate action is required

Call Volume & Activity (2025)

LCRCC manages a high volume of emergency and non-emergency communications:

  • 64,556 total 911 calls answered
  • 39,000 fire/EMS calls for service dispatched
  • 113,000 law enforcement calls for service dispatched

These numbers reflect the center's critical role in coordinating emergency response across multiple disciplines.

Staffing & Operations

LCRCC operates a modern communications floor designed for efficiency and surge capacity:

  • 22 dispatch workstations
  • Minimum staffing: 7 dispatchers
  • Peak staffing: 12-15 dispatchers and supervisors

In the event of a large-scale emergency or natural disaster, staffing can surge to more than 20 occupied positions.

Technology & Systems

LCRCC is a technology-driven communications center, leveraging advanced systems to improve response times and situational awareness:

  • Tyler Technologies Enterprise CAD - Computer-aided dispatch software
  • Motorola Vesta - Next-generation 911 call handling system
  • Motorola MCC-7500e - Radio communications platform
  • Ohio MARCS - Statewide radio system allowing for interoperability
  • Locution - CAD toning interface

Most fire apparatus and law enforcement units are equipped with mobile CAD, allowing:

  • Real-time incident updates directly to responders
  • GPS-based unit tracking
  • Proximity-based dispatching for faster response times