Water and sewer bills are always mailed the last working day of each month and are due the 15th of the following month.
When a water account goes unpaid one month and the customer receives a two month bill, it is mailed with a disconnect notice on the statement. Example:
"Your account is delinquent and is subject to disconnection if the past due amount is not paid in full and received in our office before 4:00 pm on the 15. If payment has been made, please accept our thanks and disregard this notice. This is the only notice you will receive before disconnection."
To avoid service disconnection, the past due amount plus any late fees on the account must be paid in full by the due date. If the past due amounts are not paid in full by the 15th of the month then the account will be placed on the shut off list. Once an account is placed on the shut off list the account must be paid in full to avoid disconnection.
If the water is shut off for non-payment, a $45.00 reconnect fee plus a late charge of $5.00 or 10%, whichever is greater, will be added to the account. The customer must pay the account in full for the water to be reconnected.
We will arrange for an operator to go to your house once payment is made. An adult will need to be home when the water service is restored. This is for your own protection.
We are hoping the new policy will provide better service, should a customer find him or herself in a shut off situation. If you have any questions, please contact our office at 740-928-0302.