Billing and Payment Procedures
Billing
Licking County Water and Wastewater Department mails water and sewer bills the last working day of each month. Customers should receive their bills by the 4th or 5th of each month. Contact the Billing Office at 740-928-0302 should you not receive your bill in a timely manner.
We bill after service is rendered. Sewer bills are invoiced at a flat rate while water is billed by consumption. Water and Sewer Rates
It is the responsibility of the owner to inform the water/sewer department in writing of the current billing address. The Billing Office will attempt to mail the bills in the following ways:
- Address supplied by the owner of the property
- Address correction as supplied by the US Post Office
- Tax mailing address for the property
- Service address
If the mail is returned from these addresses, no further billing will be mailed until the owner supplies us with the correct information, however, charges will continue to accumulate. Any unpaid amounts will be subject to service termination, certification to the property taxes and/or Credit Bureau collection.
It is important the Billing Office be notified if a property sells or a renter moves. Final readings must be scheduled for water service. Both the old and new owners are responsible for notifying Licking County Water and Wastewater of any changes. See also, Establishing New Service.
Payments
Water and sewer bills are always due on the 15th of the month. Should an account not be paid in full a penalty of $5.00 or 10% per service, whichever is greater, will be assessed. See also, Bill Paying Options.
If the 15th falls on a Saturday, Sunday or government holiday, payments are then due the following work day. A payment mailed by the customer must be postmarked on or before the 15th to avoid a late penalty. All reissued or final bills are due fifteen (15) days after the date of mailing.
Payments received will be applied to the oldest charges first. Any account not paid in full will be subject to a penalty.
If a customer has received a disconnect notice with their water bill, the account must be received in full, in the Billing Office, by 5:00 pm on the 15th of the month. See also, Disconnect Procedures.
Unpaid charges will be certified to the property taxes twelve (12) times a year. Liens will be placed on the property monthly.
Payments for water and sewer service may be made in advance. The customer will continue to receive a monthly and/or quarterly bill showing the remaining credit from the advanced payment. When the credit is exhausted, the customer must resume payments unless another advance payment is made. It is the responsibility of the customer to monitor the bill and make prompt payment when the credit is exhausted.
As always, please contact the Billing Office at 740-928-0302 with any questions regarding your account.
Transfer of Account Form is required for all change of ownerships.